FREQUENT QUESTIONS
1. How can I book a tour for me / my clients?
a) Go to https://www.aroundtourssansebastian.com/en/
b) Select your preferred tour.
c) Click on “Reserve”
d) Select your preferred date on the calendar.
e) Click on the tour title that appears below the calendar, framed in blue.
f) Indicate the number of people you are by clicking on the blue squares on the left.
g) Complete all the info. below:
a. Name of the hotel/apartment where you want to be picked up.
b. Your phone number
c. Your email address
d. Payment details
h) Click on “Complete and Pay”
2. When will my tour be confirmed / How do I know if my booking is confirmed?
Your booking is /will be confirmed after the payment is done. An automatic email will be sent to the email address you provided on the reservation details.
3. Can I cancel or modify the reservation in case of a change in my plans?
Yes.
If you cancel 48 hours before the tour starts, you will receive a full refund.
If you cancel less than 48 hours before the tour starts, you will receive a 50% refund.
If you do not show up for a tour and did not cancel the tour before, you will not receive a refund.
4. How many people will be on the tour?
The tours are private. You decide how many.
PLEASE NOTE: A private tour does NOT mean that you are going to be alone in the bars, wineries, museums, or restaurants.
5. Are we/my clients going to be alone in the winery/cheesefarm?
Not necessarily.
Having said this: even if we can be with more people in the wineries, I book in places where there will NOT be other 25 people doing the visit and the tasting together with us. (Maybe another couple, a group of 4 friends…).
6. We/my clients want to be alone in the winery/cheesefarm.
This requirement will be taken into consideration after the standard tour is paid.
The private visits in the places will be confirmed after the extra price is paid.
7. Do all the guides and people in the wineries/cheesefarms know English?
Yes. If the person in the winery/cheesefarm does not know English, the guide will be translating.
8. Do the guides know other languages besides English, Spanish and Basque?
Not necessarily.
If you are looking for a tour in French, German, Japanese or another language, tell us, and I’ll tell you if I can make it happen asap.
9. Up to how many people can you take on your vehicle?
Seven. If you are more than 7, write an email to info@aroundtours.es and I’ll give you a new price quotation.
10. What type of vehicle do you use?
See the vehicle type by clicking here (second 40).
11. We/my clients have a dietary restriction and/or are vegetarian/vegan. Can the tour be done?
Yes, if you let us know at least 24 hours in advance.
12. I am handicapped. Is the tour adapted to my needs?
This depends on the type of tour you are interested in and the type of disability you have.
Call or send a text via WhatsApp to +34 627 936 586.
Email me at info@aroundtours.es
If I am not able to organize the tour for you/your family member/your client, I am very much happy to put you in contact with a company that can do so.
14. Regarding the Pintxos Tour:
a. How many pintxos and drinks are included? How many bars are we/my clients going to?
I don’t know. The only thing I know is: you/your clients are going to go back to the hotel with a full stomach, not thirsty at all and with a detailed idea about San Sebastian, its history, its people and its gastronomy.
b. We/my clients are real foodies, and we/my clients want a wide variety of local high-end pintxos paired with good wines.
We are real guides, and we want a wide variety of international high-end clients ready to have a blast with us and our Basque Gastronomy.
c. Can you tell me specifically what kind of food/wines are we/my clients going to try on the Pintxo Tour? What bars are we/they going to visit?
I can give you a general idea. After the tour is paid.
d. We/my clients are coming with kids. Is the tour appropriate for them?
Yes. Better if you choose to start in the morning rather than in the afternoon. The atmosphere in the bars may be more family friendly.
15. Regarding Rioja Wine Region:
a. We/my clients are wine connoisseurs, and we/they want to taste a wide variety of high-end Spanish wines.
Good. We are wine connoisseurs too.
b. How many wines will we/they taste?
No tour will include less than 8 wines.
c. How many wineries will we/they visit?
2 or 3.
d. We/they want to do 3 wineries, not 2.
PLEASE NOTE: a tour with 3 wineries is no better than a tour with 2. It all depends on the season, timetables, duration of the visit/tasting in each winery… If we do 2 wineries, you’ll taste more wines, and the visit will be a bit longer in each of them.
e. Can we/my clients visit “This” or “That” winery? A friend of mine was there and he/she told me it was great.
I can try to make that happen after the standard tour is paid.
PLEASE NOTE: the price of the tour may be higher. If so, the visit to that specific winery will be confirmed after the extra price is paid.
f. Can we/my clients visit Marqués de Riscal winery?
I can make it happen, but is not my recommendation. Being Marques de Riscal a great winery, it is so famous that, on the visit, you will probably have to join a laaarge group of people. Thus; the visit will be much more impersonal than the ones I usually arrange in my tours. However, the building itself is a masterpiece designed by Frank Gehry, the Canadian architect. Because of that; if you are interested in architecture and would like to have a quick view of it, I can make that happen. Furthermore: we sometimes go to the
hotel’s terrace and have a glass/coffee there.
g. We/my clients want a private visit at Marqués de Riscal winery.
That implies an extra cost of 100€ per couple. If it’s a couple booking the tour, it implies 100€ extra. If it’s 6 people booking the tour, it implies 300€ extra.
PLEASE NOTE: I can make this happen if there is still availability in the winery for that day. The booking at Marqués de Riscal Winery will be confirmed after the tour is paid.
16. Can you tell me the name of the bars/wineries/cheesefarm we are going to?
I can tell you that. After the tour is booked and the payment is confirmed.
17. Can you book “X” restaurant for us/my clients? Can you book a good fish/ meat/vegetarian/local and non-touristy restaurant for us/my clients in San Sebastian or/and somewhere else in the Basque Country?
I can help you with that after the tour is booked and the payment is confirmed.
PLEASE NOTE: some restaurants require credit card details in advance to make the booking possible. I will not put my credit card as a guarantee neither give your personal card info to them (it is not legal in Spain). If credit card details are required, I will send you the link of the restaurant so you can make the booking yourself.
18. I/my clients want to have the guide’s personal number X days before the tour starts.
This is my number: +34 627 936 586 (Álvaro).
If the guide assigned to you/your clients is another member of the team, his/her number will be provided one day before the tour starts. Until that day, the contact phone number for any enquiry is the one stated above.
19. What’s the duration of the tour? Where are we going to be picked up? At what time does the tour start? Is food included? Is transportation included?
All of those are answered in the section “Tour Details”, “Included” and “Not Included”, after each tour description.
20. Can you please send more information about yourself and the team?
About the team and I, clicking here
21. Can we add/substitute/subtract this village/winery/museum/food on the tour?
The tours are designed to provide a good balance of: learning, enjoyment, conversation, photos, nice walks, scenic road rides, time to have a coffee, etc.
Having said this…
a) If you want to ADD an extra village/museum/winery to the tour:
First, I need to see if it is feasible. Being that the case, the tour will be longer and the price higher.
PLEASE NOTE: This requirement will be taken into consideration after the standard tour is paid. This requirement will be confirmed after the extra price is paid.
b) If you want to SUBSTITUTE one place for another. Example: you want to book the Basque Coast Tour, but you prefer visiting the Guernica Spanish Civil War Museum instead of the Guggenheim Museum.
First, I need to see if it feasible. Being that the case, the tour duration may be the same or longer. If it is longer, the price will be higher.
PLEASE NOTE: This requirement will be taken into consideration after the standard tour is paid. If the price is higher, this requirement will be confirmed after the extra price is paid.
c) If you want to SUBTRACT a village/museum/winery from the tour:
Tell us. The duration of the tour may be shorter. Being that the case, I could make a discount.
PLEASE NOTE: This requirement will be taken into consideration after the standard tour is paid. If we finally agree on making a shorter tour, a partial refund will be done.
22. Can we do a videocall?
If you are thinking about booking 2 tours or more, I am happy to schedule a 30 minutes videocall with you.
The videocall will be scheduled after the first tour is booked and the payment confirmed. This videocall has no cost.
Request the videocall writing to info@aroundtours.es
23. Can we do a videocall before booking any of the tours?
Yes. The cost of a 30 minutes videocall is 50€.
These 50€ will be subtracted from the tours’ price if the tours are finally booked.
Book your videocall clicking here